Help & FAQs

Frequently Asked Questions

📦What is the delivery time inside and outside Riyadh?
Inside Riyadh: 3 to 5 business days. Outside Riyadh: 7 to 15 business days. See our Shipping & Delivery Policy for details.
🛍️Can I return or exchange a product?
Yes, you can within 15 days according to our return conditions. Details available on our Return & Exchange Policy page.
💳What payment methods are available?
You can pay via bank transfer, cash on delivery, SADAD, and credit/debit cards. Learn more on the Payment Methods page.
🛠️Do products include a warranty?
Yes, all products include a warranty against manufacturing defects. Please refer to the Warranty Policy page.
🕘What are the working hours of your branches?
Saturday to Thursday:
7:30 AM – 12:00 PM / 4:00 PM – 10:00 PM
Friday: 4:00 PM – 10:00 PM
📍Can I pick up my order from a branch?
Yes, you can choose to collect your order from the nearest branch. Visit the Branches page for more info.
🔁What should I do if I receive a damaged product?
Do not accept the item. Report it to the shipping company, then contact us via the Contact Us page.
📨How can I track my order?
Once your order is shipped, you'll receive a tracking number via SMS or email. You can also visit the Track Your Order page.
❓I didn’t find my question, what should I do?
You can contact us through the Contact Us page and we’ll respond as soon as possible.